Common questions

Answered.
Honestly.

We'd rather answer the hard questions upfront than have you wonder after the box arrives.

About the materials
Food-grade silicone meets the same purity standards required for human food contact equipment — the same as your kitchen utensils and bakeware. It means the material has been tested and classified as safe for direct food contact, which gives us a meaningful benchmark to work from for daily use with dogs.
FSC-certified natural rubber is free from synthetic blends and plasticisers common in conventional rubber toys. Natural rubber has a long history of safe use — the key distinction is sourcing and composition. We use rubber certified by the Forest Stewardship Council, which verifies both the sourcing standards and the absence of low-grade additives.
Coffee wood is naturally dense, which means dogs gnaw at the surface rather than breaking off large chunks. It requires no chemical treatment or synthetic hardening. For dogs that chew daily, the material composition matters — and coffee wood keeps it simple.
About the product
The Foundational Edit includes a food-grade silicone feeder set, a coffee wood chew, an FSC-certified natural rubber ring, and a digital guide that walks you through each item — what it is, when to use it, and how to introduce it.
Yes, with supervision. The feeder set and rubber ring are suitable from early on. For the coffee wood chew, we recommend waiting until your puppy's adult teeth are coming in and supervising the first few sessions to understand how they chew.
The edit is designed for small to medium dogs. If you have a large or very heavy chewer, the coffee wood chew may wear faster — this is normal, just replace when it becomes small enough to swallow.
Ordering and shipping
We ship within 3 business days of your order being placed. You'll receive a tracking number as soon as it's on its way.
Not at this stage. We're focused on getting the Australian launch right before we consider international shipping.
Get in touch at hello@thesniff.com.au and we'll sort it out. We're a small brand — you'll hear back from a real person.

Still have a
question?

We're a small brand and we read every message. If something isn't answered here, reach out directly and we'll get back to you.

Get in touch

or email us directly — hello@thesniff.com.au

"No question is too small. If you're thinking it, someone else is too."

The Sniff

Products are selected for mouth-safe materials. Individual suitability varies. Always supervise your dog with chews and enrichment tools. See full safety guidance on the product page.

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